Imagine a world where communication suddenly is not possible. Most of all current activities would come to a halt. Communication matters in all environments in which messages are sent, received and interpreted. Companies are dependent on communications concerning company matters, work and work relations, and communication between all stakeholders. The right number of messages must be created and messages must be understandable. Their reception must be assessed to determine whether or not they are perceived the way they are intended.

It often requires additional correspondence to obtain clarity regarding both the intent of a message and the perception of the message after it has been sent.Communication is performed at many different levels and as one-way, twoway or multi-way communication. One-way communication is defined as utilizing a medium in which it is impossible for other parties to create an
immediate impact on the message. In two-way and multi-way communication, dialogue is possible.

Examples of one-way written communications are reports, publications, instructions, applications, letters and faxes. E-mails and instant messaging can be classified as two-way or multi-way communication depending on the concurrent activity and the number of involved parties. Oral presentations, instructions and voice mail can be classified as one-way or two-way communication. Phone calls, discussions and personal meetings involve twoway or multi-way oral communication. Several personal factors influence both written and oral communication. These include: Communication style, level of listening that takes place, perception and level of conflict resolution. Finally, communication by body language can affect the message and requires that a “body” is present to deliver or receive the message.

Good Communication Rules

1. Send a sufficient amount of messages
2. Make sure each message is objective and clear
3. Improve knowledge about perception and understanding by Use a positive and pro-active communication style
4. Employ active listening as part of communication
5. Use positive body language (if applicable)
6. Decrease ambiguity through additional correspondence
7. Display patience with the audience
8. See conflict as a creative opportunity
9. Decrease the potential negative impact of conflict through conflict resolution requesting feedback